Teams at BH Live Active's Littledown, Stokewood, and Pelhams leisure centres are celebrating after each facility achieved a Very Good rating through Quest, the UK leisure industry's leading quality assessment scheme.

Delivered by Right Directions in partnership with Sport England, Quest recognises leisure centres that provide high-quality facilities, services and experiences for their communities.

The independent assessment looks at areas including customer experience, accessibility, cleanliness, facility management and community impact.

Assessors praised all three centres for their welcoming atmosphere, friendly and knowledgeable teams, high standards of cleanliness and maintenance, and commitment to helping people lead healthier, more active lives. During mystery visits, colleagues were highlighted for being approachable, professional and helpful, while the centres' inclusive programmes and community focus were also recognised.

At Littledown, assessors highlighted the centre's "excellent customer service" and “friendly and approachable teams” alongside its commitment to health and wellbeing, customer experience, and high standards of presentation throughout the facility. The report also praised colleagues for their professionalism and the welcoming atmosphere created for customers.

Pelhams was recognised for offering a "highly accessible and inclusive programme", supporting people of different ages, abilities, and health needs through a wide range of activities and wellbeing initiatives. Assessors also noted the centre's strong community focus, knowledgeable staff, and positive customer experience.

Meanwhile, Stokewood was commended for its quality facilities and friendly environment. Assessors described the centre as having a "great atmosphere" and praised the team's commitment to continually improving services for customers and the local community

Littledown, Pelhams, and Stokewood are operated by the registered charity and social enterprise BH Live in partnership with BCP Council.

On behalf of BH Live, Claire Le Feaux, Head of Leisure, said:

"We're delighted that Littledown, Pelhams and Stokewood have each achieved Very Good Quest ratings. Independent assessments like Quest provide valuable insight into the experiences our customers receive and recognise the dedication, professionalism and hard work of our teams.

"It's particularly rewarding to see positive feedback around our welcoming environments, inclusive programmes, and the commitment our colleagues show every day to helping people improve their health and wellbeing.

"We'd like to thank all our teams for their continued passion and professionalism, as well as our partners at BCP Council for their ongoing support."

On behalf of BCP Council, Cllr Rich Herrett, Portfolio Holder for Destination, Leisure and Commercial Operations, said:

"These Very Good Quest ratings are a fantastic achievement and a testament to the hard work, professionalism and dedication of the teams at Littledown, Pelhams and Stokewood.

"Through our partnership with BH Live, we are committed to providing high-quality, accessible leisure facilities that help people of all ages and abilities stay active and improve their health and wellbeing.

“It is particularly pleasing to see the welcoming atmosphere, inclusive programmes and strong community focus at these centres recognised through an independent assessment.

"I would like to congratulate everyone involved in achieving this recognition and thank them for the positive difference they make to residents and communities across Bournemouth, Christchurch and Poole every day."

As well as providing high-quality leisure facilities, BH Live offers a wide range of opportunities for people of all ages and abilities to engage with physical activity at BH Live Active leisure centres, including swimming, gym, group exercise classes, health and wellbeing activities, and community programmes.

For more information, visit bhliveactive.org.uk