These Rules and Regulations are in place for the safety of our customers and team, and to ensure our facilities operate effectively and in accordance with industry standards and guidelines.
We reserve the right to make any reasonable changes to these rules at any time and provide further guidance in centre.
Definitions
General
a) These rules and regulations are part of your terms and conditions of use. They include information about how and when you can book activities and the information we need from you. Booking terms and conditions are available online.
b) Your membership belongs to you/and or any other persons named as part of your membership.
Acceptable behaviour
a)We operate on a strict zero-tolerance policy and reserve the right to refuse entry, expel and/or terminate membership, and ban any customer without notice and with immediate effect if the customer’s conduct contains any behaviour deemed anti-social, offensive or abusive. Such behaviour includes, but is not limited to:
Helping to keep you safe
a) To protect the safety of all members and guests, you must pay particular attention to all notices relating to your health and safety and that of those around you. If you do not understand a notice please ask one of our team.
b) CCTV is in operation within our premises for:
c) Crime prevention, detection, the apprehension and prosecution of offenders.
d) If you suffer an accident or injury on our premises, you must report it immediately, along with the circumstances under which it happened, to the senior manager on duty.
e) For legal and health reasons, you must not smoke, including; e-cigarettes and vapes, while using any of the centre facilities or in our grounds.
f) You should not use the centre or facilities if you have an infectious illness or condition.
g) When using the tennis, badminton and/or artificial pitches, you must wear appropriate footwear for the playing surface (for example, non-marking smooth-soled shoes on carpet courts).
h) With the exception of registered working, assistance or service animals, we do not allow pets in the centre.
Your children’s health and safety
a) Children aged under eight years old must be supervised at all times by a person aged 18 years and over.
b) If children are attending an activity where the child has been signed in, the parent or guardian may leave the activity area but must remain contactable and within the centre’s grounds.
c) If your child is at a supervised activity, he or she must be registered with the person in charge of the activity, who must also have details of who will be collecting your child. We will not allow any other person to collect your child unless you have made a specific arrangement beforehand with the person you have left your child with.
d) In centres where family changing rooms are not available, children over the age of eight can use the changing rooms without supervision.
e) To prevent the spread of sicknesses, if your child has an infectious illness or condition, including tummy bugs, skin infections and contagious respiratory illness that may be transmitted to others, please do not bring them into the centre for an activity until they are better.
f) Children aged under 14 years old may only use the gym when there is an organised activity for them.
g) For their own safety, children aged under 16 years old must not use the sauna, steam room, spa, free weights or attend any activities that use weights.
Car parking and bicycles
a) Most of our centres provide customer car parking on a first come first served basis. We do not guarantee car parking.
b) Facilities, fees and monitoring vary at each location. Please check parking arrangements at each centre to avoid a parking penalty.
c) Some centres utilise Automatic Number Plate Recognition (ANPR) and only allow free parking for drop-offs and collections before parking charges apply.
d) Parking is at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.
e) Please only park in marked bays. Parking illegally or obstructing emergency access may result in a fixed penalty notice or your vehicle being removed.
f) If you do not have a Blue Badge for accessible parking you must not park in the reserved spaces.
g) Some centres offer bike storage facilities. Bicycles must be safely secured, and we recommend using a D-lock. Your property is left at your own risk. We do not accept liability for any loss or damage.
Swimming pool, sauna, spa and steam room
We have written this section using guidance from the Pool Water Treatment Advisory Group.
a) For health and hygiene reasons, we ask that everyone to please shower and use the toilet before entering the pools, spas, steam rooms or saunas.
b) You should not use the spa facilities for longer than the recommended time. Follow the pool, spa, sauna and steam-room rules and guidelines displayed in each centre. Please adhere to any additional instructions a lifeguard or manager gives you.
c) We may reserve the pool at certain times for adult-only swimming, aqua-aerobics classes, lessons or children’s activities. We will always try to let you know beforehand about these sessions by advertising timetables online and via the BH Live Active app.
d) Personal pool play items (such as floats and inflatable items) may only be allowed at set times. Please ask at reception for details. Sorry - no snorkels, masks, fins, flippers, paddles, radios or lilos.
e) You are not allowed to shave, exfoliate (remove dead skin), use oils or conditioners, or eat in the pool, spa, steam room or sauna areas.
f) Persons who are incontinent, or youngsters who are not toilet-trained, must wear appropriate swim protection such as swim nappies or incontinence swimwear.
g) Nappies: all babies, infants and young children who are not toilet-trained should wear aqua nappies underneath their swimsuit or a nappy swimming costume.
h) Children aged under 8 years old must be accompanied in the swimming pool by a person at least 16 years old or over, even when a lifeguard is present. The maximum ratio in the swimming pool allowed is two children aged under 8 to one adult. Specific pool sessions and centre ratios may vary. Please check with the centre for details.
i) Children aged under 16 years old cannot use the pools or pool area at adult-only swim times.
Lockers
Locker facilities vary at each centre. Some use tokens. At other centres you are required to bring or hire a padlock.
a) All personal belongings are brought to the centre at your own risk. We do not accept legal responsibility for any loss or damage to these items.
b) If you lose a key or padlock to any locker you have hired, you will have to pay a fee to cover the cost of a new key or padlock as required.
c) If you leave your belongings in a locker overnight, we reserve the right to remove and dispose of them.
d) If you find lost property, you must hand it to the centre’s reception immediately.
Gym and fitness facilities
a) Before you start using the gym or any fitness equipment, please read the health commitment statement displayed in each centre. We also recommend a supervised gym induction with one of our qualified fitness instructors.
b) If you have concerns about your physical condition, you must not do any physical activities without first getting medical advice.
c) Please tell us about anything that is relevant to your physical condition. You should continue to keep this information up to date throughout your membership.
d) Before undertaking any exercise, make sure that you warm up properly and take time to cool down after your activity.
e) You are responsible for monitoring your own physical condition. If you suffer any unusual symptoms, you must immediately stop the activity and tell a health and fitness instructor or any other member of staff.
f) Please wear clothing suitable for exercise that enables you to move freely and does not put you at risk of injury. Appropriate footwear includes training shoes. Open footwear or bare feet are not permitted in the gym.
g) To reduce overcrowding, no more than three people per piece of equipment.
h) Under 16s are not permitted to use free weights or plate-loaded equipment. Please ask us for alternative exercises.
Please read and follow our gym etiquette
Your membership is personal to you. Please do not allow others to use your membership.
Racquet sports facilities
a) On the courts, please wear non-marking shoes at all time.
b) Only drinks in bottles with fully closed sports cap are permitted.
c) No food or chewing gum on court.
d) Sports tops to be worn at all times.
e) Please wait for the point to be finished before crossing a court.
f) Please ask in centre about bringing guests and maximum usage.
Booking Activities
Please read our class etiquette for more detail - https://bhliveactive.org.uk/class-etiquette
a) Where applicable, members and PAYG customers may book up to seven days in advance either online or via the BH Live Active app.
b) Your membership card, access dot or wristband will be required at all times.
c) Access to facilities and activities is as per the operating times and programme. We reserve the right to amend or cancel any of our activity programme. No compensation for whatever reason will be given.
d) For pay-as-you-go activities and those not covered by membership payment is required at the time of booking.
e) If a booking is made that overlaps with an existing booking, the original booking will be released.
f) Cancelling an activity.
For activities included in membership, members are required to give a minimum of two hours’ notice to cancel a class. For early morning classes up until 9am, a minimum of one hours’ notice is required. If, on three occasions and all subsequent occasions, within a 60-day rolling period you will incur a full non-member charge if you do not:
PAYG bookings are non-refundable. We will endeavour to transfer your booking to an alternative session. However we ask you to please give at least 24 hours' notice where possible.
Photographs and videos
Safeguarding is everyone’s responsibility.
a) You may take photographs and video recordings for your own personal use provided that you keep to these rules and any extra rules displayed at your centre.
b) You must not take photographs or video content of any children other than your own.
c) Anyone who appears in your photographs or videos must be aware that you are filming them, and you must get their prior permission.
d) You must not take photographs or video recordings in any changing area, pool and viewing areas, saunas, steam rooms, spas, toilets, children’s play areas or anywhere that specifies where devices are not permitted.
e) If another member is unhappy that you are photographing or filming them and makes a complaint to us, we may ask you delete the content if appropriate.
f) If a member of our team asks you to stop filming or taking photographs you must do so.
Personal Training
a) Information, terms and rules about personal training is available at yourpersonaltraininguk.co.uk/