Frequently Asked questions
There are login links on the BH Live Active at Home webpage and the BH Live Active app. You will need to use the same password and login you use to access activity bookings.
If you’re 18+, and have an activated membership or a digital only membership you will be able to access BH Live at Home platform.
You’d need to unfreeze your membership to access the classes. Please contact our membership team to unfreeze your membership.
Follow the prompts to reset your login details. Your new password must be at least 8 characters in length and contain at least;
- 1 upper case letter
- 1 lower case letter
- 1 number
- 1 special character such as £, %, -, @
If you are getting a message to upgrade your membership it could be because your membership is either frozen, has expired or does not include BH Live Active at Home. If you have a membership query or would like to unfreeze your membership please ask in centre.
Some classes you will need equipment – however there are lots of classes that you don’t need any equipment for
If you have any questions the best thing to do is come and have a chat with us in centre. If however, your query is urgent please contact us and we’ll come back to you as soon as we can.